Saturday, 30 April 2011
Cx3: Royal change management
Yesterday, there was the royal wedding between Prince William and Kate Middleton. The day was declared a bank holiday in the UK, we were glued to the television and there were thousands of very British street parties up and down the country...hurrah for the happy couple!
However yesterday, the royal wedding also re-positioned the popular 'William and Kate' brand past a superficial excuse to have a party. The new 'Duke and Duchess of Cambridge' brand, for a day, lead the nation (and the world) with values of awareness, relevance, accessibility and acceptance that will be influential in shaping the future monarchy in the United Kingdom.
It was an uncompromising marriage meme connecting tradition with modernity, regal with common, youth with wisdom, Smiths with Beckhams, Grace Kelly glamour with fascinator fad, respectful etiquette with carefree abandonment, serious with fun, old with new...I could go on with the dichotomies, but the message is clear.
Accessibility to the royal couple's wedding day embraced today's technology. Live streaming records were broken as people around the world watched the wedding over the internet, topping 300,000 concurrent users on Livestream.
Social amplification of the event dominated trends on Twitter, Facebook and Google. 65% of the conversation came from the USA and 20% from the UK.
Healthy social commentary including the good (that McQueen dress by Sarah Burton); the bad (Princess Beatrice's ridiculous Royal Wedding hat - OMG); and the unexpected - the matron of honor upstaging the bride (the earthy 'Pippa Middleton Ass Appreciation Society' on Facebook), says it all.
The official royal wedding photographs have been released on Flickr.
So, to a truely global, social and accessible Duke and Duchess of Cambridge - royal change management facilitators, I raise a glass.
RELATED LINKS:
Cx3 blog entry: London calling
Cx3 blog entry: Brand Beckham ambassadors
Friday, 22 April 2011
Cx3: Consumer touchpoints [INFOGRAPHIC]
Loving this infographic from BLITZ that simply illustrates the daily channel touchpoint lifecycle of a sample consumer. The graphical concept easily translates across any specific audience demographic to identify high-value touchpoints when approaching targeted channel communications.
RELATED LINKS
Cx3 blog entry: Social media marketing spend [INFOGRAPHIC]